Description
Global Cloud PBX Market Analysis & Forecast
Key Findings
• The global cloud PBX market is expected to reach USD 5,169.3 Million by 2023.
• By organization type, large enterprises sub segment in cloud PBX market accounts for the largest market share and is growing with approximately 23.65% CAGR during forecast period.
• By service, professional service sub segment holds the largest market growing with approximately 24.67% CAGR by the end of forecast period.
• By end user, healthcare sub segment holds the largest market share and is growing with approximately 25.21% CAGR by the end of forecast period.
• Geographically, North America region has been projected to hold the largest market share in global cloud PBX market followed by Europe region, while Asia Pacific ranks third in the cloud PBX market.
Regional and Country Analysis of Cloud PBX Market Estimation and Forecast
Cloud PBX market is growing with the positive growth in all the regions. Increasing application areas year on year and advancement in technology and integration is driving the market on global scale. On the basis of region, the market has been segmented into North America, Europe, Asia-Pacific and Rest of the World. North America is dominating the global cloud PBX market share followed by Europe which stands as the second biggest market owing to increasing number of applications whereas, Asia Pacific ranks as third largest.
Introduction
Cloud computing plays a vital role in the development and growth of cloud PBX system. Cloud PBX system is adopted by the cloud service providers for the delivery of better virtualized PBX system. In the past few years, many IT companies are adopting cloud computing in their network infrastructure for better and efficient work balance.
Cloud PBX not only reduces the complexity in the available networks but also allows the cloud service providers to host multiple number of virtual networks without any need of common separation isolation methods.
Cloud PBX also reduces the time to implement and activate new services. It has been observed that businesses of all sizes are ready to make the transition from the on-site phone systems to cloud solutions in order to reduce the expenses.
A cloud-based phone system has a cost advantage in overall up-front costs. The service fees for a cloud-based system are the key cost factor, while eliminating the cost of phone lines, hardware and software upgrades, and the redeployment of IT staff to manage other parts of business. A cloud-based helps alleviate the cost burden.
Operations and administration hold the biggest cost savings for a cloud-based phone system over an on-site PBX. Cost savings, driven by reducing phone and fax charges, eliminating the need for PBX hardware, and reducing administration costs, is driving cloud PBX market.
Cloud PBX offers a better security as the crucial phone system hardware resides in a secure offsite facility, protecting it from harm and allowing for faster disaster recovery.
The cloud PBX providers also maintain the servicing regularly updated to keep them updated with new enhancements. Demand for cloud PBX is growing and it’s going to be bigger than ever in the coming years as more and more businesses make their transition to this advancing technology.
The global cloud PBX market is expected to grow approximately at USD 5,169.3 Million by 2023, approx. 23.17% of CAGR between 2017 and 2023.
Key Players
The key players of cloud PBX market includes Microsoft Corporation (U.S.), RingCentral Inc.(U.S), Vonage America Inc.(U.S.), ShoreTel, Inc. (U.S.), Five9 Inc. (U.S.), Nextiva Inc.(U.S.), Avaya Inc.(U.S.), MegaPath Inc.(U.S.), Jive Software Inc. (U.S.), Phone.com (U.S.) and others.
Global Cloud PBX Market Analysis & Forecast, from 2017 to 2023
• To provide detailed analysis of the market structure along with forecast of the various segments and sub-segments of the cloud PBX market
• To provide insights about factors affecting the market growth
• To analyze the cloud PBX market based on porter’s five force analysis etc.
• To provide historical and forecast revenue of the market segments and sub-segments with respect to four main geographies and their countries- North America, Europe, Asia, and Rest of the World
• To provide country level analysis of the market with respect to the current market size and future prospective
• To provide country level analysis of the market for segment on the basis of organization type, service and end user
• To provide strategic profiling of key players in the market, comprehensively analyzing their core competencies, and drawing a competitive landscape for the market
• To track and analyze competitive developments such as joint ventures, strategic alliances, mergers and acquisitions, new product developments, and research and developments in the cloud PBX market
Target Audience
• System Security
• Software investors
• Cloud for PBX solution vendors
• Cloud for PBX Providers
• IP Data providers
• Internet Service providers
• Value-added Resellers
• System Governance
• Distributers
• Investors and Venture Capitalist
• Cloud based PBX Service Provider
• Cloud for PBX Agencies
• Technology Integrators
• Research/Consultancy firms
The reports also cover country level analysis:
• North America
o US
o Canada
• Europe
o Germany
o France
o UK
o Italy
o Rest of the Europe
• Asia – Pacific
o China
o Japan
o South Korea
o India
o Rest of Asia-Pacific
• Rest of the World
Related reports:
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Table of Contents
1 Market Introduction 8
1.1 Introduction 8
1.2 Scope of the Study 8
1.2.1 Research Objective 8
1.2.2 Assumption 9
1.2.3 Limitation 9
1.3 Market Structure 9
2 Research Methodology 10
2.1 Research Process 10
2.2 Primary Research 11
2.3 Secondary Research 11
2.4 Market Size Estimation 11
2.5 Forecast Model 12
3 Executive Summary 13
4 Market Dynamics 14
4.1 Introduction 14
4.2 Market Drivers 14
4.2.1 Increasing Adoption Of Cloud Technology 14
4.2.2 Reduction In Operating Costs Of Enterprises 15
4.2.3 Reducing The Burden Of Managing The PBX Services 16
4.3 Market Restraints 16
4.3.1 Security Concerns Due To Increasing Cyber Attacks 16
4.3.2 Software Integration Challenges And Lack Of Training 17
5 Market Factor Analysis 18
5.1 Supply Chain Analysis 18
5.2 Porter’s Five Forces Analysis 19
6 Global Cloud PBX Market, By Segments 21
6.1 Introduction 21
6.2 Market Statistics 21
6.2.1 By Organization Type 21
6.2.1.1 Small and Medium-sized enterprises 22
6.2.1.2 Large Enterprises 24
6.2.2 By Service 25
6.2.2.1 Managed services 26
6.2.2.2 Professional Services 27
6.2.2.3 Network Services 28
6.2.2.4 IT & Cloud Services 29
6.2.3 End-User 31
6.2.3.1 BFSI 32
6.2.3.2 Retail 33
6.2.3.3 Healthcare 34
6.2.3.4 Government 35
6.2.3.5 Real Estate 36
6.2.3.6 Others 38
6.2.4 By Geography 40
6.2.4.1 North America 42
6.2.4.2 Europe 47
6.2.4.3 Asia-Pacific 52
6.2.4.4 Rest of The World 57
7 Competitive Analysis 60
7.1 Market Share Analysis 60
8 Company Profiles 61
8.1 Microsoft Corporation 61
8.1.1 Business Overview 61
8.1.2 Product Portfolio 61
8.1.3 Strategy 61
8.1.4 SWOT Analysis 62
8.2 RingCentral 63
8.2.1 Business Overview 63
8.2.2 Product Portfolio 63
8.2.3 Strategy 63
8.2.4 SWOT Analysis 64
8.3 Vonage 65
8.3.1 Business Overview 65
8.3.2 Product Portfolio 65
8.3.3 Strategy 65
8.3.4 SWOT Analysis 66
8.4 ShorTel 67
8.4.1 Business Overview 67
8.4.2 Product Portfolio 67
8.4.3 Strategy 67
8.4.4 SWOT Analysis 68
8.5 Five9 69
8.5.1 Business Overview 69
8.5.2 Product Portfolio 69
8.5.3 Strategy 69
8.5.4 SWOT Analysis 70
8.6 Nextiva 71
8.6.1 Business Overview 71
8.6.2 Product Portfolio 71
8.7 Avaya 72
8.7.1 Business Overview 72
8.7.2 Product Portfolio 72
8.8 MegaPath 73
8.8.1 Business Overview 73
8.8.2 Product Portfolio 73
8.9 Jive 74
8.9.1 Business Overview 74
8.9.2 Product Portfolio 74
8.10 Phone.com 75
8.10.1 Business Overview 75
8.10.2 Product Portfolio 75
List of Tables
TABLE 1 MARKET FACTOR ANALYSIS 20
TABLE 2 GLOBAL CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 21
TABLE 3 GLOBAL SMALL AND MEDIUM-SIZED ENTERPRISES MARKET, BY REGION (USD MILLION) (2017-2023) 22
TABLE 4 GLOBAL LARGE ENTERPRISES MARKET, BY REGION (USD MILLION) (2017-2023) 24
TABLE 5 GLOBAL CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 25
TABLE 6 GLOBAL CLOUD PBX MANAGED SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 26
TABLE 7 GLOBAL CLOUD PBX PROFESSIONAL SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 27
TABLE 8 GLOBAL CLOUD PBX NETWORK SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 28
TABLE 9 GLOBAL CLOUD PBX IT & CLOUD SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 29
TABLE 10 GLOBAL CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 31
TABLE 11 GLOBAL CLOUD PBX BFSI MARKET, BY REGION (USD MILLION) (2017-2023) 32
TABLE 12 GLOBAL CLOUD PBX RETAIL MARKET, BY REGION (USD MILLION)(2017-2023) 33
TABLE 13 GLOBAL CLOUD PBX HEALTHCARE MARKET, BY REGION (USD MILLION) (2017-2023) 34
TABLE 14 GLOBAL CLOUD PBX GOVERNMENT MARKET, BY REGION (USD MILLION) (2017-2023) 35
TABLE 15 GLOBAL CLOUD PBX REAL ESTATE MARKET, BY REGION (USD MILLION) (2017-2023) 36
TABLE 16 GLOBAL CLOUD PBX OTHERS MARKET, BY REGION (USD MILLION) (2017-2023) 38
TABLE 17 GLOBAL CLOUD PBX MARKET, BY REGION (USD MILLION) (2017-2023) 41
TABLE 18 NORTH AMERICA CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2017-2023) 43
TABLE 19 NORTH AMERICA CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 44
TABLE 20 NORTH AMERICA CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 45
TABLE 21 NORTH AMERICA CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 46
TABLE 22 EUROPE CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2017-2023) 48
TABLE 23 EUROPE CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 49
TABLE 24 EUROPE CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 50
TABLE 25 EUROPE CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 51
TABLE 26 ASIA PACIFIC CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2017-2023) 53
TABLE 27 ASIA PACIFIC CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 54
TABLE 28 ASIA PACIFIC CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 55
TABLE 29 ASIA PACIFIC CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 56
TABLE 30 REST OF THE WORLD CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 57
TABLE 31 REST OF THE WORLD CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 58
TABLE 32 REST OF THE WORLD CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 59
TABLE 33 MARKET SHARE ANALYSIS OF TOP 5 PLAYERS, 2016 (%) 60
List of Figures
FIGURE 1 GLOBAL CLOUD PBX MARKET STRUCTURE 9
FIGURE 2 MRFR RESEARH PROCESS 10
FIGURE 3 MARKET DRIVERS AND RESTRAINTS 14
FIGURE 4 MARKET OF PUBLIC CLOUD, 2010-2019 (USD BILLION) 15
FIGURE 5 GLOBAL CLOUD PBX MARKET: SUPPLY CHAIN PROCESS 18
FIGURE 6 GLOBAL CLOUD PBX MARKET: PORTER’S FIVE FORCES ANALYSIS 19
FIGURE 7 GLOBAL CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 22
FIGURE 8 GLOBAL SMALL AND MEDIUM-SIZED ENTERPRISES MARKET, BY REGION (USD MILLION) (2017-2023) 23
FIGURE 9 GLOBAL LARGE ENTERPRISES MARKET, BY REGION (USD MILLION) (2017-2023) 25
FIGURE 10 GLOBAL CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 26
FIGURE 11 GLOBAL CLOUD PBX MANAGED SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 27
FIGURE 12 GLOBAL CLOUD PBX PROFESSIONAL SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 28
FIGURE 13 GLOBAL CLOUD PBX NETWORK SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 29
FIGURE 14 GLOBAL CLOUD PBX IT & CLOUD SERVICES MARKET, BY REGION (USD MILLION) (2017-2023) 30
FIGURE 15 GLOBAL CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 31
FIGURE 16 GLOBAL CLOUD PBX BFSI MARKET, BY REGION (USD MILLION) (2017-2023) 33
FIGURE 17 GLOBAL CLOUD PBX RETAIL MARKET, BY REGION (USD MILLION) (2017-2023) 34
FIGURE 18 GLOBAL CLOUD PBX HEALTHCARE MARKET, BY REGION (USD MILLION) (2017-2023) 35
FIGURE 19 GLOBAL CLOUD PBX GOVERNMENT MARKET, BY REGION (USD MILLION) (2017-2023) 36
FIGURE 20 GLOBAL CLOUD PBX REAL ESTATE MARKET, BY REGION (USD MILLION) (2017-2023) 37
FIGURE 21 GLOBAL CLOUD PBX OTHERS MARKET, BY REGION (USD MILLION) (2017-2023) 39
FIGURE 22 GLOBAL CLOUD PBX MARKET, BY REGION (USD MILLION) (2017-2023) 41
FIGURE 23 NORTH AMERICA CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2017-2023) 43
FIGURE 24 NORTH AMERICA CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 44
FIGURE 25 NORTH AMERICA CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 45
FIGURE 26 NORTH AMERICA CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 46
FIGURE 27 EUROPE CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2017-2023) 48
FIGURE 28 EUROPE CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 49
FIGURE 29 EUROPE CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 50
FIGURE 30 EUROPE CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 51
FIGURE 31 ASIA PACIFIC CLOUD PBX MARKET, BY COUNTRY (USD MILLION) (2017-2023) 53
FIGURE 32 ASIA PACIFIC CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 54
FIGURE 33 ASIA PACIFIC CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 55
FIGURE 34 ASIA PACIFIC CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 56
FIGURE 35 REST OF THE WORLD CLOUD PBX MARKET, ORGANIZATION TYPE (USD MILLION) (2017-2023) 57
FIGURE 36 REST OF THE WORLD CLOUD PBX MARKET, BY SERVICE (USD MILLION) (2017-2023) 58
FIGURE 37 REST OF THE WORLD CLOUD PBX MARKET, BY END-USER (USD MILLION) (2017-2023) 59
FIGURE 38 MARKET SHARE ANALYSIS, 2016 (%) 60
