EUROPE CONTACT CENTER SOFTWARE MARKET 2022-2028

Description

MARKET OUTLOOK

CRI’s research report indicates that the contact center software market in Europe is assessed to progress at a compound annual growth rate of 12.46% in value during the forecasted years 2022-2028. The United Kingdom, France, Germany, Italy, Spain, and the Rest of Europe are studied in the region.

In France, numerous companies are developing and launching various products that are driving the market’s growth. For instance, Atos SE and RingCentral Inc announced the research of Unify Office that leverages a cloud communication platform to enable flexible technology use while addressing the constantly evolving requirements. Another company, SFR Business, launched a global contact center that is powered by Collab. Therefore, all these developments are estimated to fuel the contact center software market on a progressive path.

Spain has become a call center outsourcing hotspot, gaining significance in offering efficient customer service. This is mainly owing to the large employee pool and bilingual population. Business process outsourcing is among the prominent industries in the country. As per sources, the total revenue of call centers is expected to surge, reaching approximately $3.8 billion by 2025. This will advance the deployment of contact center technologies across the country, opening new avenues for the contact center software market.

COMPETITIVE OUTLOOK

The major companies thriving in the contact center software market comprise Five9 Inc, Cisco Systems Inc, Unify Inc, ZTE Corporation, Vonage, and NEC.

TABLE OF CONTENTS

1. EUROPE CONTACT CENTER SOFTWARE MARKET – SUMMARY
2. INDUSTRY OUTLOOK
2.1. IMPACT OF COVID-19 ON THE CONTACT CENTER SOFTWARE MARKET
2.2. KEY INSIGHTS
2.2.1. INCREASING NEED TO ENHANCE CUSTOMER EXPERIENCE
2.2.2. RAPID ADVANCEMENTS IN CUSTOMER RELATIONSHIP MANAGEMENT
2.3. PORTER’S FIVE FORCES ANALYSIS
2.3.1. THREAT OF NEW ENTRANTS
2.3.2. THREAT OF SUBSTITUTES
2.3.3. BARGAINING POWER OF BUYERS
2.3.4. BARGAINING POWER OF SUPPLIERS
2.3.5. THREAT OF COMPETITIVE RIVALRY
2.4. KEY BUYING IMPACT ANALYSIS
2.4.1. FLEXIBILITY
2.4.2. SCALABILITY
2.4.3. EASE OF USE
2.4.4. DEPLOYMENT TIME
2.5. MARKET ATTRACTIVENESS INDEX
2.6. VENDOR SCORECARD
2.7. INDUSTRY COMPONENTS
2.8. REGULATORY FRAMEWORK
2.9. KEY MARKET STRATEGIES
2.9.1. ACQUISITIONS
2.9.2. PRODUCT LAUNCHES
2.9.3. CONTRACTS & AGREEMENTS
2.9.4. INVESTMENTS & EXPANSIONS
2.10. MARKET DRIVERS
2.10.1 INCREASING DEMAND FOR ADVANCED CONTACT CENTER TECHNOLOGIES
2.10.2 RISING PENETRATION OF SOCIAL MEDIA IN CONTACT CENTER OPERATIONS
2.10.3 CONTINUOUS AND RAPID TRANSITIONS TO CLOUD-BASED CONTACT CENTERS
2.11. MARKET CHALLENGES
2.11.1. CONCERNS REGARDING DATA SECURITY AND PRIVACY
2.11.2. HIGH INVESTMENT COSTS
2.12. MARKET OPPORTUNITIES
2.12.1. SURGE IN NEED FOR PERSONALIZED SERVICES
2.12.2. EMERGENCE OF ADVANCED TECHNOLOGIES
3. EUROPE CONTACT CENTER SOFTWARE MARKET OUTLOOK – BY SOFTWARE & SERVICE
3.1. SOFTWARE
3.2. SERVICES
4. EUROPE CONTACT CENTER SOFTWARE MARKET OUTLOOK – BY DELIVERY MODE
4.1. ON-PREMISE
4.2. CLOUD
5. EUROPE CONTACT CENTER SOFTWARE MARKET OUTLOOK – BY ORGANIZATION SIZE
5.1. SMALL & MEDIUM ORGANIZATION
5.2. LARGE ORGANIZATIONS
6. EUROPE CONTACT CENTER SOFTWARE MARKET OUTLOOK – BY END-USER
6.1. BFSI
6.2. HEALTHCARE
6.3. RETAIL & E-COMMERCE
6.4. GOVERNMENT AND EDUCATION
6.5. IT AND TELECOM
6.6. TRAVEL & HOSPITALITY
7. EUROPE CONTACT CENTER SOFTWARE MARKET – COUNTRY OUTLOOK
7.1. UNITED KINGDOM
7.2. GERMANY
7.3. FRANCE
7.4. SPAIN
7.5. ITALY
7.6. REST OF EUROPE
8. COMPETITIVE LANDSCAPE
8.1. CISCO SYSTEMS INC
8.2. FIVE9 INC
8.3. GENESYS TELECOMMUNICATIONS LABORATORIES INC
8.4. AVAYA INC
8.5. 8X8 INC
8.6. AMAZON WEB SERVICES INC
8.7. ENGHOUSE INTERACTIVE INC
8.8. UNIFY INC
8.9. SAP SE
8.10. NEC
8.11. ASPECT SOFTWARE
8.12. ATOS
8.13. VONAGE
8.14. ZTE CORPORATION
8.15. NICE
8.16. LIFESIZE
8.17. TALKDESK
8.18. VOCALCOM
9. RESEARCH METHODOLOGY & SCOPE
9.1. RESEARCH SCOPE & DELIVERABLES
9.2. SOURCES OF DATA
9.3. RESEARCH METHODOLOGY

TABLE LIST

TABLE 1: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: REGULATORY FRAMEWORK
TABLE 4: ACQUISITIONS
TABLE 5: LIST OF PRODUCT LAUNCHES
TABLE 6: LIST OF CONTRACTS & AGREEMENTS
TABLE 7: LIST OF INVESTMENTS & EXPANSIONS
TABLE 8: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2022-2028 (IN $ MILLION)
TABLE 9: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2022-2028, (IN $ MILLION)
TABLE 10: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2022-2028 (IN $ MILLION)
TABLE 11: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY END-USER, 2022-2028 (IN $ MILLION)
TABLE 12: EUROPE CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2022-2028 (IN $ MILLION)

FIGURE LIST

FIGURE 1: KEY BUYING IMPACT ANALYSIS
FIGURE 2: MARKET ATTRACTIVENESS INDEX
FIGURE 3: INDUSTRY COMPONENTS
FIGURE 4: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY SOFTWARE & SERVICE, 2021 & 2028 (IN %)
FIGURE 5: EUROPE CONTACT CENTER SOFTWARE MARKET, BY SOFTWARE, 2022-2028 (IN $ MILLION)
FIGURE 6: EUROPE CONTACT CENTER SOFTWARE MARKET, BY SERVICES, 2022-2028 (IN $ MILLION)
FIGURE 7: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY DELIVERY MODE, 2021 & 2028 (IN %)
FIGURE 8: EUROPE CONTACT CENTER SOFTWARE MARKET, BY ON-PREMISE, 2022-2028 (IN $ MILLION)
FIGURE 9: EUROPE CONTACT CENTER SOFTWARE MARKET, BY CLOUD, 2022-2028 (IN $ MILLION)
FIGURE 10: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY ORGANIZATION SIZE, 2021 & 2028 (IN %)
FIGURE 11: EUROPE CONTACT CENTER SOFTWARE MARKET, BY SMALL & MEDIUM ORGANIZATION, 2022-2028 (IN $ MILLION)
FIGURE 12: EUROPE CONTACT CENTER SOFTWARE MARKET, BY LARGE ORGANIZATIONS, 2022-2028 (IN $ MILLION)
FIGURE 13: EUROPE CONTACT CENTER SOFTWARE MARKET, OUTLOOK BY END-USER, 2021 & 2028 (IN %)
FIGURE 14: EUROPE CONTACT CENTER SOFTWARE MARKET, BY BFSI, 2022-2028 (IN $ MILLION)
FIGURE 15: EUROPE CONTACT CENTER SOFTWARE MARKET, BY HEALTHCARE, 2022-2028 (IN $ MILLION)
FIGURE 16: EUROPE CONTACT CENTER SOFTWARE MARKET, BY RETAIL & E-COMMERCE, 2022-2028 (IN $ MILLION)
FIGURE 17: EUROPE CONTACT CENTER SOFTWARE MARKET, BY GOVERNMENT AND EDUCATION, 2022-2028 (IN $ MILLION)
FIGURE 18: EUROPE CONTACT CENTER SOFTWARE MARKET, BY IT AND TELECOM, 2022-2028 (IN $ MILLION)
FIGURE 19: EUROPE CONTACT CENTER SOFTWARE MARKET, BY TRAVEL & HOSPITALITY, 2022-2028 (IN $ MILLION)
FIGURE 20: EUROPE CONTACT CENTER SOFTWARE MARKET, COUNTRY OUTLOOK, 2021 & 2028 (IN %)
FIGURE 21: UNITED KINGDOM CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE 22: GERMANY CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE 23: FRANCE CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE 24: SPAIN CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE 25: ITALY CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)
FIGURE 26: REST OF EUROPE CONTACT CENTER SOFTWARE MARKET 2022-2028 (IN $ MILLION)